Privacy Policy
Valencia Student Housing Privacy Policy
Effective date: November 1, 2026
Who we are
Valencia Housing, LP operates Valencia Student Housing and https://www.valenciaapartments.com/. Valencia Housing, LP is owned by WestPac. Under the current operating arrangement, WestPac does not have access to the application and resident records described in this policy.
Information we collect
We collect information you provide when you inquire about housing, arrange a tour, apply for housing, request maintenance, use resident services or communicate with us.
This may include your name, email, phone number, housing preferences, messages and communication choices. Applications and screening may involve identification information, addresses, rental history, guarantor information and other information needed to evaluate an application. Maintenance requests may include an apartment number, issue description and permission-to-enter choices.
Please do not send Social Security numbers, identification documents or payment-card details through general website inquiry forms or chat. Use the designated application, screening or payment process.
How we use information
We use information to respond to inquiries, coordinate tours, process applications and screening, handle resident and maintenance requests, facilitate payments, deliver requested communications, maintain consent preferences, operate our services and meet applicable legal obligations. With separate consent, we may send promotional communications about Valencia Student Housing.
Platforms and service providers
We use technology and service providers to support our operations:
Squarespace hosts the current website.
One Umbrella supports application, contact, communication and resident-record services and is the planned platform for the replacement website.
LeadConnector provides technology supporting the chat widget and messaging.
NCC Direct, through Dealer Intelligence, provides credit-screening services.
Zego provides payment services.
Google Forms remains linked from the current website for applications during the transition to One Umbrella.
The Google Forms application is planned for retirement. We will update this policy as the transition is completed. Service providers receive information needed to perform their services. Additional notices may apply within application, screening, payment or resident services.
Cookies, analytics and advertising technology
The website uses Google Analytics and the Meta Pixel. Depending on their configuration and your choices, these technologies may process information such as device identifiers, IP addresses, pages viewed and interactions with the website. Advertising technologies may associate website activity with information from other websites or services.
You can manage cookies through your browser and use privacy controls offered by Google and Meta. Blocking cookies may affect some website features. Browser privacy signals, including Global Privacy Control and Do Not Track, are different from cookie settings; this policy does not represent that every browser signal automatically disables every technology on the site. Contact us with a privacy or opt-out request.
We do not sell personal information for monetary payment. Advertising-related disclosures may have a different meaning under applicable privacy law, including California law.
Text messaging and consent
The chat widget offers separate choices for customer-care and promotional messages. Selecting one does not automatically select the other. Providing or verifying a phone number does not, by itself, enroll you in promotional messaging.
Promotional text consent is not a condition of requesting information, applying for housing or becoming a tenant. Message frequency varies. Message and data rates may apply.
We do not sell, rent or share mobile numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. We may provide information needed to service providers that deliver or support our messaging on our behalf. Reply STOP to unsubscribe or HELP for assistance.
Other disclosures
We may disclose information when required by law, in response to lawful requests, or to protect rights and safety.
Retention and security
Our retention policy is to keep resident information for the duration of the residency and sensitive application information, such as Social Security numbers, only as long as needed for the application decision, subject to applicable legal recordkeeping requirements. Records may also need to be retained to address disputes or enforce legal rights. No website, storage system or transmission method can be guaranteed completely secure.
Your choices and privacy requests
Contact us to ask about your information, request access, correction or deletion, update communication preferences or submit a privacy concern. Depending on applicable law, you may have additional rights concerning certain uses or disclosures of personal information. We may need to verify your identity before responding, and some requests may be subject to legal exceptions or recordkeeping requirements. You may unsubscribe from text messages by replying STOP.
Changes
We will post changes to this policy and update the effective date. Where required, we will provide additional notice or obtain consent before materially changing how information is used.
Contact
Valencia Housing, LP / Valencia Student Housing
555 Ramona Drive
San Luis Obispo, CA 93405
support@valenciaapartments.com
805-549-4842
Valencia Student Housing Website and SMS Terms
Effective date: November 1, 2026
About these terms
These terms describe use of https://www.valenciaapartments.com/ and Valencia Housing, LP’s optional text-messaging program. They do not create a tenancy, approve an application, reserve a unit or replace a signed lease. Nothing here limits rights that cannot legally be waived.
Website information
The website provides information about Valencia Student Housing and access to housing inquiries and resident services. Availability, rates, promotions and features may change. Contact the leasing office to confirm current details. Rental commitments, deposits and other housing obligations are governed by applicable written documents and law.
Responsible use
Provide accurate information and use forms for legitimate inquiries or service requests. Do not interfere with the website, submit malicious code, impersonate another person or provide personal information you are not authorized to share.
General website forms and chat are not emergency services. For an emergency, call 911. Follow the property’s established procedures for urgent maintenance.
Optional text messages
Valencia Housing, LP offers separate optional message categories:
Customer care: responses to inquiries, tour or appointment coordination, application updates and communications related to your requests.
Promotions: leasing offers, property events and other promotional information.
Select the categories you want through the separate consent choices. Promotional text consent is not a condition of purchase, housing application or tenancy. Messages may be delivered using automated technology.
Message frequency varies. Message and data rates may apply. Delivery depends on your mobile provider and is not guaranteed. Carriers are not liable for delayed or undelivered messages.
Opting out and getting help
Reply STOP to unsubscribe. You may receive a final confirmation message. Reply HELP for assistance, email support@valenciaapartments.com, or call 805-549-4842.
If your number changes, update your contact information with us. Do not enroll a number you do not control.
Privacy
Our Privacy Policy at https://www.valenciaapartments.com/privacy-policy explains how we handle information and messaging consent. Consent does not authorize unrelated third parties to market to you.
Applications and housing rights
Submitting a website inquiry does not constitute a rental application or approval. Application and screening procedures are explained separately. For help accessing information or requesting a reasonable accommodation, contact our office. These terms do not replace or restrict protections under applicable fair-housing, consumer-protection or landlord-tenant law.
External services
The website may link to application, payment or other service providers. Review their applicable terms and privacy notices before providing information. Those links do not alter Valencia’s obligations regarding information it receives or controls.
Changes and contact
We may update these terms by publishing a revised effective date. Changes do not automatically expand the SMS consent you previously provided.
Valencia Housing, LP / Valencia Student Housing
555 Ramona Drive
San Luis Obispo, CA 93405
support@valenciaapartments.com
805-549-4842